S H I P P I N G
We do our very best to get orders to you as quickly as we can. Due to the unique and handprinted nature of our items, and the amount of orders we receive, please allow approximately one to two weeks before your order is shipped out. Soft toys and mountain pillows will take 3 or 4 weeks before they are shipped. All orders are packaged with great care and will arrive gift ready.
Your package will be sent from Hamilton, Ontario, Canada to the address as it appears on your order. Please make sure your address details are up to date and complete before you place your order. Unless you arrange for and pay for it in advance of your order, your parcel will not include tracking.
Shipping rates are outlined in the checkout portion of your order. Orders are shipped via Canada Post. Canada Post delivery times vary depending on where you are located. Generally speaking, deliveries should arrive as follows (this timeline is AFTER processing times detailed above):
Canada - 5 to 10 business days
US - 5 to 15 business days
International - 10 to 20 business days
Depending on where you are located, deliveries may also be affected by customs and fees.
C A R E
For apparel - Machine wash on gentle cycle in cool water, hang to dry. You can tumble dry on low if you wish, which will give the ink that more worn in, vintage look (which we personally love!). Slight shrinkage may occur, and some fading is normal due to the water based inks that are used in the screen printing process. Just a note, our items are not intended to serve as sleepwear.
For Soft Pillows - Machine wash on gentle cycle in cool water, lay flat to dry.
G A R M E N T S + S I Z I N G
Our designs are all printed and designed here in Canada, and we use several suppliers for our blank pieces that we print on. We previously printed on American Apparel pieces, and we still have some styles on that brand. Since their Canadian closure, we have created relationships with multiple suppliers in Canada and around the world, all of whom focus on providing ethical, high quality garments in an environmentally friendly facility.
Some of our garments are made with organic cotton, and these pieces fit on the smaller side, so we recommend sizing up for these pieces. Our cotton and cotton/poly blend pieces are a little larger in size, so we recommend either sizing down or sizing at the actual size to allow your little one to grow into it a bit.
If you have questions about the fit of a specific design, email us any time at email@example.com and we would be happy to offer you some guidance!
R E F U N D S + E X C H A N G E S
We want you to love your purchase, and we want to see you again. So if you find yourself unhappy with your order for any reason whatsoever, please let us know. We would love the opportunity to discuss the situation with you and come to a mutually agreeable outcome.
If you wish to return an item you have ordered, we are happy to accept returns or exchanges on items in their original condition (unworn, unused, and in original packaging) within 5 business days from the date of the item’s arrival. Return shipping charges will be the responsibility of the buyer. Your refund will be processed once we have received the returned item and have ensured it’s still in perfect condition.
Although it’s rare, the mail system does have its flaws and parcels could potentially arrive damaged. Should this be the case, please send us a photograph of the parcel and we will take the necessary steps.
If you are in any way less than satisfied with The Wild, please let us know before leaving feedback. It truly is our highest priority to have happy customers. We will do whatever we can to make you happy.
W H O L E S A L E
If you are a stockist and you would like to carry The Wild in your shop, please email us at firstname.lastname@example.org and we would be thrilled to discuss this with you!
P R I V A C Y