H O W O U R I T E M S A R E M A D E / P A C K A G E D
We are very aware of the damaging impact the fashion industry has on our environment. This is why we consider ourselves a 'slow fashion' brand, creating designs and clothing that will last for years, can be passed down between siblings and friends, and will not be tossed away next 'season'. We only print what is ordered in a ‘small batch’ set-up, reducing waste that often occurs when working with high volume manufacturers.
Our designs are all printed and designed here in Canada, and we use several suppliers for our blank pieces that we print on. For baby and kids items we print on Rabbit Skins and Gilden, and for custom Adult sizes we typically print on American Apparel. Please note that at times we use different suppliers or styles from those suppliers, so the specific measurements or fit may differ slightly as a result.
All of our apparel is produced ethically in socially-compliant WRAP-certified (Worldwide Responsible Accredited Production) factories that are sweatshop-free and child labor-free.
The rest of our items (soft toys, pillows, rattles, etc.) are all made by hand here by us, in Hamilton, Ontario Canada. We use locally sources fabrics and materials, eco-friendly water-based inks, and we use recycled materials for packaging/shipping. Our soft toys are filled with hypoallergenic polyester fibrefill.
Your items are carefully wrapped in 100% compostable tissue paper. Once your items are wrapped, we package them in recyclable poly-mailers to protect your items while they are in transit to you. Your package will include a paper postcard with info about our brand, but this too is 100% recyclable and compostable. In order to cut back on unnecessary paper waste, we do not include paper receipts or paper packing slips in your package, however you will receive an electronic receipt at the time of your order. There are more small changes like this we plan on making in our business, and we are excited to take these steps to reduce our footprint.
S H I P P I N G
We do our very best to get orders to you as quickly as we can. Due to the unique and handprinted nature of our items, and the amount of orders we receive, please allow approximately one to two weeks before your order is shipped out. Soft toys, rainbow pillows, baby rattles and mountain pillows will take approx. 2 weeks before they are shipped as they are handmade to order. All orders are packaged with great care and will arrive gift ready.
Your package will be sent from Hamilton, Ontario, Canada to the address as it appears on your order. Please make sure your address details are up to date and complete before you place your order. Parcels shipped within Canada will be sent via Canada post and will include tracking details (which you will receive in your shipping confirmation email). Parcels sent outside of Canada are not sent with tracking unless this is arranged and purchased in advance.
Shipping rates are outlined in the checkout portion of your order. Orders are shipped via Canada Post. Canada Post delivery times vary depending on where you are located. Generally speaking, deliveries should arrive as follows (this timeline is AFTER processing times detailed above):
Canada - 5 to 10 business days
US - 5 to 15 business days
International - 10 to 20 business days
Depending on where you are located, deliveries may also be affected by customs and fees. We do not issue refunds on untracked international parcels.
C A R E
For apparel - Machine wash on gentle cycle in cool water, hang to dry. You can tumble dry on low if you wish, which will give the ink that more worn in, vintage look (which we personally love!). Slight shrinkage may occur, and some fading is normal due to the water based inks that are used in the screen printing process. Just a note, our items are not intended to serve as sleepwear.
For Soft Pillows - Machine wash on gentle cycle in cool water, lay flat to dry.
G A R M E N T S / S I Z I N G
Our baby onesies are labeled as the higher of the size range, as follows:
3-6 months tag will read 6 months
6-12 month tag will read 12 months
12-18 month tag will read 18 months
Our kids sizes are true to size, but may shrink slightly if placed in the dryer.
Here is an approx. size chart to give you an idea for each category:
R E F U N D S / E X C H A N G E S
We want you to love your purchase, and we want to see you again. So if you find yourself unhappy with your order for any reason whatsoever, please let us know. We would love the opportunity to discuss the situation with you and come to a mutually agreeable outcome.
If you wish to return an item you have ordered, we are happy to accept returns or exchanges on items in their original condition (unworn, unused, and in original packaging) within 5 business days from the date of the item’s arrival. Return shipping charges will be the responsibility of the buyer. Your refund will be processed once we have received the returned item and have ensured it’s still in perfect condition.
Although it’s rare, the mail system does have its flaws and parcels could potentially arrive damaged. Should this be the case, please send us a photograph of the parcel and we will take the necessary steps.
If you are in any way less than satisfied with The Wild, please let us know before leaving feedback. It truly is our highest priority to have happy customers. We will do whatever we can to make you happy.
W H O L E S A L E
If you are a stockist and you would like to carry The Wild in your shop, please email us at firstname.lastname@example.org and we would be thrilled to discuss this with you!
P R I V A C Y